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FAQ

Can I cancel my order after I've made a purchase?

Unfortunately, we do not support order cancellations after a purchase is made at this time.  If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

 

How do I return or exchange an item?

Our return policy is effective for 14 days from the time your order is received.

Please refer to our returns & refunds policy for more information on how to initiate the returns process.

 

What types of Payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Elo, Shop Pay, and JCB.  Our payment methods may change over time.

 

What are your shipping options?

Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page.

 

What if the item I ordered arrives broken or damaged?

We’ll make it up to you. You can request a refund, or an exchange/store credit. Please contact us at support@amourfatale.co.

 

Where do you ship from?

We primarily ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the piece you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our Shipping FAQ.

 

I am missing items from my order, or was sent the wrong item.

Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.

We fully guarantee and ensure that your package will arrive.  If you find that your package has not arrived as per the maximum delivery time outlined on our Shipping FAQ page, please contact us at support@amourfatale.co and we’ll make things right.